Capability Statement

UX research: interviews, surveys, assessment and usability data

Service design and journey mapping: intake, triage, and handoff redesign

CX and employee experience strategy

Program design and evaluation: eligibility rubrics, outcome targets, budgets

Data analysis and scoring models: risk heuristics and barrier-based segmentation

Product strategy: SaaS, wearables, pilot-to-contract

Policy and healthcare strategy: Medicaid 1115 waivers, continuity of care

Funding strategy: grant-funded engagements, sponsorship models, research proposals

Operator, not only advisor: has built and run a clinical practice (10,000+ treatments), a SaaS startup, and a reentry nonprofit.

Evidence to funding: turns research into ROI models, policy frames, and funding strategy. Sole principal researcher of projects; $3.9M+ in research funding proposed.

Trauma-informed and de-identified by default: research methods protect participants while producing decision-ready data.

Diagnosis through implementation: fractional COO/CTO who designs the system, then builds and runs it with your team.